Privacy Policy
How we collect, use, and protect your personal information in compliance with GDPR and international privacy laws.
Last updated: January 17, 2025
Information We Collect
We collect information you provide directly to us and information we obtain automatically when you use our services:
- Personal identification information (name, email address, phone number)
- Professional information (occupation, income, business details)
- Immigration-related documents and information
- Communication records and correspondence
- Website usage data and analytics
- Payment and billing information
- Device information and IP addresses
How We Use Your Information
We use the collected information for the following purposes:
- Provide immigration consulting services and legal assistance
- Process your residency applications and related documentation
- Communicate with you about our services and your applications
- Send marketing materials and service updates (with your consent)
- Improve our services and website functionality
- Comply with legal obligations and regulatory requirements
- Protect against fraud and ensure security of our services
Marketing Communications
By providing your contact information, you consent to receive marketing communications from us.
We may send you promotional materials, service updates, newsletters, and other marketing content via:
- Email newsletters and promotional campaigns
- SMS/text messages for urgent updates
- Phone calls for consultation offers
- Postal mail for important announcements
- Social media and digital advertising
- Third-party marketing platforms and partners
Opt-Out Rights: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails, replying STOP to SMS messages, or contacting us directly.
Information Sharing and Disclosure
We may share your information with:
- Licensed Portuguese lawyers and legal partners
- Government agencies and immigration authorities as required
- Service providers and contractors who assist in our operations
- Professional advisors (accountants, auditors, consultants)
- Third-party marketing and analytics platforms
- Law enforcement when legally required
- Business partners for joint marketing initiatives
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Security Disclaimer: While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.
Your Rights
Under GDPR and applicable privacy laws, you have the right to:
- Access your personal data and obtain copies
- Rectify inaccurate or incomplete information
- Erase your personal data under certain circumstances
- Restrict processing of your personal data
- Data portability to another service provider
- Object to processing for marketing purposes
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and for marketing purposes. By using our website, you consent to our use of cookies in accordance with this policy.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Immigration-related documents may be retained for extended periods as required by law.
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity to provide our services
- Legitimate interests in operating our business
- Legal compliance with immigration and business laws
- Your explicit consent for marketing communications
- Vital interests in emergency situations
- Public interest in immigration matters
Important Disclaimers
- We are not responsible for the privacy practices of third-party websites or services
- Information provided to government agencies is subject to their privacy policies
- We may be required to disclose information in legal proceedings
- Data breaches will be reported as required by law, but we assume no liability
- This policy may not cover all possible data processing scenarios
- You acknowledge the risks inherent in electronic communications
- We reserve the right to modify our data practices as business needs change
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
OpenEuropeHelp
Email: info@openeuropehelp.com
Address: Lisbon, Portugal